Dial Abroad Direct
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  1. I want to call somebody abroad. How does your service work?
  2. How much does it cost?
  3. How many diverts can I set up to numbers abroad?
  4. Can I set up diverts to landlines and mobile phone numbers abroad?
  5. Do I get a different divert number for each destination number that I call?
  6. Can I save the divert numbers that I’m given and use them again?
  7. Can I change the destination numbers to which I have diverts set up?
  8. I want to call a country but I can’t see it as being available on your destination country list.
  9. Are there any per minute chargers that Dial Abroad Direct charge me for diverting the call?
  10. I have free cross network minutes with my pay as you go package. Can I use them on your service or do I have to be a pay monthly customer?
  11. Which mobile network operator do I need to be with to use your service?
  12. I have free cross network minutes with my pay as you go package. Can I use them on your service to call abroad or do I have to be a pay monthly customer?
  13. I have been charged by my mobile phone operator for calling one of your divert numbers. Why?
  14. Is there a minimum contract period for use of your service?
  15. What about if I change my mind after a few days and no longer wish to use your service?
  16. I want to recommend a friend and earn a cash back reward. What do I do?
  17. I want to become an agent. What do I do, and how much commission do I make?

1. I want to call somebody abroad. How does your service work?

Choose a number that you want to call abroad. Either a landline or a mobile. Tell us what the number is. In exchange we will give you a UK mobile phone number to call e.g 07998 111 222. Every time you call this number your call will be automatically diverted to your destination number free of charge. You only pay for the call to 07998 111 222. Depending on which network you are with you can call 07998 111 222 for free using your free cross network minutes so in effect you are making an international call for free.

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2. How much does it cost?

We don’t charge you by the minute for diverting calls abroad. Just choose a package and pay a flat rate monthly fee to use our service and make unlimited calls.

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3. How many diverts can I set up to numbers abroad?

You can set up divert numbers to as many numbers abroad as you want. If we don’t have a package that suits your needs call customer services and we can tailor make a package to suit you.

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4. Can I set up a divert to a mobile phone number abroad?

Diverts can be set up to landlines or mobiles in over 160 different countries. See our list of destination countries or call customer services for an up to date list.

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5. Do I get a different divert number for each destination number that I call?

Yes you will be given a different divert number for every different destination number that you want to call.

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6. Can I save the divert numbers that I’m given and use them again?

Once you are issued with a divert number it is yours to keep. You can store it in your mobile and dial it again and again to get through to the destination number to which the divert has been set up.

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7. Can I change the destination numbers to which I have diverts set up?

Yes you are allowed to change some or all of your destination numbers on 1 occasion only per calendar month.

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8. I want to call a country but I can’t see it as being available on your destination country list. Can you still help me?

Yes. Just call our customer services team. We may still be able to set up a divert for you.

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9. Are there any per minute chargers that Dial Abroad Direct charge me for diverting the call?

Dial Abroad Direct do not charge you by the minute. We only charge a flat rate monthly fee for use of our service.

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10. I have free cross network minutes from my current mobile phone provider. Can I use them to call one of your divert numbers and call abroad?

You can use your free cross network minutes on our service if you are with selected mobile phone operators. For an updated list of operators who allow you to call our divert numbers for free using your cross network minutes, please call customer services.

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11. Which mobile network operator do I need to be with to use your service?

You can be with any UK mobile operator to use our service. However only some of the UK mobile operators will allow you to use your free cross network minutes to call our divert numbers for free. For an up to date list of these operators please call customer services.

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12. I have free cross network minutes with my pay as you go package. Can I use them on your service to call abroad or do I have to be a pay monthly customer?

You will need to contact our customer services for further information.

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13. I have been charged by my mobile phone operator for calling one of your divert numbers. Why?

You have either run out of free cross network minutes to make the call or your operator does not allow you to call our divert numbers using your inclusive cross network minutes. If you are unsure as to if calls to our divert numbers are free from your mobile, you can call our customer services team who will issue you with a test divert number.

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14. Is there a minimum contract period for use of your service?

There is no minimum contract period. You can cancel the service at any time by calling our customer services team.

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15. What about if I change my mind after a few days and no longer wish to use your service?

You can cancel the service within 48 hours of signing up and be given a full refund (any set up charges paid cannot be refunded).

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16. I want to recommend a friend. What do I do?

At the time of opening their account your friend will have to tell us that they have been recommended by you. They will need to give us your full name and address as it appears on our system or your client I.D. You and your friend will then receive cash back in the post or by another method as advised by the operator who opens your account. The operator will also advise you of the approximate time it will take for you to receive your cash back reward.

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17. I want to become an agent. What do I do, and how much commission do I make?

To become an agent contact customer services. Once you have been approved you will be issued with your own unique agent code. The role of one of our agent’s is to only briefly explain to a customer how our service works and introduce them to us by getting them to call us via our customer services number to open an account. At the point of opening an account with us the customer should quote the agent’s individual “agent code.”

The result will be that the customer will receive cash back for joining up with us and the agent will receive a cash based commission. For full agent commission rates and rates for cash back incentives to customers joining us via an agent, please contact customer services.

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